sheila

이름 : sheila 

학력 : Bachelor of Science in Hotel and Restaurant Management
Our Lady of Fatima University (2009-2013)

경력 및 소개 :

Cyber English Class Tutorial Services (2017 – 2019)
– ESL Teacher and Team Leader

Key Contributions:

– Teaching English as a second language to Korean/s and other speaker/s.

– Reviewing other teachers’ classes for quality assurance and maintain class quality.

– Making level test modules.

– Training new recruits.

SITEL PHIL
Quality Assurance Apprentice

Key Contribution:

– Making sure the quality of the calls, based on the client’s guidelines

– Giving quality feedback and assistance to the agents

– Doing calibrated meeting with the management and come up with resolutions