sheila | 아이캔톡 화상영어 / 화상영어 :: 필리핀화상영어
sheila

sheila

이름 : sheila

학력 : Bachelor of Science in Hotel and Restaurant Management
Our Lady of Fatima University (2009-2013)

경력 및 소개 :

Cyber English Class Tutorial Services (2017 – 2019)
– ESL Teacher and Team Leader

Key Contributions:

  • Teaching English as a second language to Korean/s and other speaker/s.
  • Reviewing other teachers’ classes for quality assurance and maintain class quality.
  • Making level test modules.
  • Training new recruits.

SITEL PHIL
Quality Assurance Apprentice

Key Contribution:

  • Making sure the quality of the calls, based on the client’s guidelines
  • Giving quality feedback and assistance to the agents
  • Doing calibrated meeting with the management and come up with resolutions

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