이름 : sheila
학력 : Bachelor of Science in Hotel and Restaurant Management
Our Lady of Fatima University (2009-2013)
경력 및 소개 :
Cyber English Class Tutorial Services (2017 – 2019)
– ESL Teacher and Team Leader
Key Contributions:
- Teaching English as a second language to Korean/s and other speaker/s.
- Reviewing other teachers’ classes for quality assurance and maintain class quality.
- Making level test modules.
- Training new recruits.
SITEL PHIL
Quality Assurance Apprentice
Key Contribution:
- Making sure the quality of the calls, based on the client’s guidelines
- Giving quality feedback and assistance to the agents
- Doing calibrated meeting with the management and come up with resolutions
